Refund Policy

CTR Factor Non-Profit Alliance (operating CTR Factor Debate Academy) offers a 30-day money-back guarantee on program purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and enter the email you used at checkout to look up your order.
2. Select the order you want refunded and follow the on-screen instructions.
3. Or email us at social@ctrfactor.com with your order details and we will help facilitate the refund with Paddle.

Monthly recurring donations can be cancelled at any time via the customer portal link in your donation receipt emails. Cancelling stops future charges immediately. Already-processed monthly donations may be refunded if requested within the 30-day window above.

One-time donations are eligible for refund within 30 days of the contribution date. After 30 days, donations are considered final to allow us to allocate funds to programming. Tax-deductible acknowledgment letters will be updated accordingly if a refund is issued.

Approved refunds are typically returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

For refund questions, contact Paddle support via paddle.net or email us at social@ctrfactor.com. See our Terms & Conditions for the full agreement governing purchases.